LEGAL NOTICES
About Chandler’s House Legal Ltd
Chandler’s House Legal Ltd is a limited liability company registered in England and Wales with registered number 11330102. The term “partner” is used to refer to a director shareholder of Chandler’s House Legal Ltd. References here and elsewhere on this website to “the firm”, “we”, “us” or “our” mean Chandler’s House Legal Ltd.
Our registered office is at New Cross Farmhouse, New Cross, South Petherton, Somerset TA13 5HD. Our VAT registration number is 312 1849 29.
Professional Regulation and Indemnity Insurance
Chandler’s House Legal is authorised and regulated by the Solicitors Regulation Authority (the “SRA”) whose rules are available from www.sra.org.uk/handbook/. The SRA regulates all those who work for the law firms it authorises. Lawyers practising other than as solicitors of England and Wales are also regulated by their relevant regulatory body. Our SRA number is 653927.
In compliance with SRA regulations, we hold compulsory professional indemnity insurance is with: Chancery PII of 70 Mark Lane, London EC3R 7NQ. For further information about this insurance, please contact our Managing Partner.
Financial services
We are not authorised under the Financial Services and Markets Act 2000 (FSMA) but because we are members of the Law Society which is a designated professional body for the purposes of FSMA, we are able to provide to our clients a limited range of investment services if they are incidental to our provision of legal services.
Client satisfaction
We aim to provide high quality legal advice and client care. If you are concerned about any aspect of our services or our bills, please speak to the partner responsible for the matter to which your concerns relate, or to another partner if you consider that more appropriate. If this does not resolve your concerns and you wish to make a formal complaint, please contact the Managing Partner to obtain a copy of the procedures which we will follow to resolve your complaint.
If you are not satisfied with the outcome of our complaints procedure, you may be able to ask the Legal Ombudsman to consider your complaint. You can contact the Legal Ombudsman by email enquiries@legalombudsman.co.uk, telephone 0300 555 0333 or by post PO Box 6806, Wolverhampton, WV1 9WJ. Access to the Legal Ombudsman is subject to eligibility criteria and time limits which are explained in our complaints policy.
If your concern relates to one of our bills, you may also have the right to apply to court for an assessment of the bill under Part lll Solicitors Act 1974. You should be aware though that the Legal Ombudsman may not consider your complaint if you make an application to court.
Privacy policies
We have privacy policies in place which set out how we use the personal information of clients, third parties and visitors to our website. If you are a client, you can access our privacy policy here. By using this website you agree to the terms of our privacy policies. If you do not agree, you should not use the website.
Anti-bribery and corruption
We have zero tolerance of bribery and corruption in all our business relationships. We require those with whom we have business relationships to have equivalent policy and procedures to our own.
Client Money
It is the policy of Chandler’s House Legal not to handle any client money. We do not hold or maintain a client account and cannot accept deposits from clients under any circumstances. We will only accept monies from our client’s in respect of the payment of our invoices for legal services provided and for any disbursements incurred on our clients’ behalf.
TERMS OF USE OF THIS WEBSITE
This website is provided by Chandler’s House Legal. These are the terms on which we provide the content of this website and the basis on which we allow access to it. “Content” means the software, database, format, text, documents, graphic and written work and all other materials published on this website. Please read the terms carefully because by using the website you confirm that you agree to them. If you do not agree, you must not use the website.
This website is for your private use. By using the website you agree:
not to use it or its content in contravention of any law or regulation;
not to copy, amend, reproduce, disclose or distribute the content except in accordance with these terms of use;
not to advertise or sell any goods or services to other users of this website or to benefit commercially from its content and
that you are responsible for any material you send or upload to this website and confirm that such material is legal, not offensive and does not infringe our rights, those of third parties or the provisions of the legal notices.
Intellectual property rights
We, our suppliers and third parties who have given us permission to use their material on this website own all trademarks, copyright and all intellectual property rights in the content of this website.
You may print or download copies of the content for your own personal use and you may provide others with copies for information purposes provided that you do so on an occasional basis without charge, the recipient is made aware of the terms on which the copies are provided and the copies are not altered in any way. Otherwise, copying, sending and storing any content of this website is prohibited without our prior written approval.
You may only link to pages of this website from which the legal notices and terms of use are accessible. We reserve our right to require you to remove any link at any time.
Reliance, disclaimer and exclusions of liability
The content of our website is provided for general information only and none of the content is intended to provide legal advice. We try to ensure that content is accurate but we make no representation or warranty that it is. You should obtain specific legal advice before taking or refraining from taking any action based on this content. Please contact one of our partners if you need such advice.
We are not responsible for the contents of websites that link to or are accessible from our website.
We do not guarantee that our website is virus free or that access to it will be uninterrupted or error free.
We are not responsible in any circumstances for any loss whatsoever suffered by you or any third party arising out of or relating to you or any third party accessing this website.
Nothing in these terms or legal notices limits or excludes any liability which cannot lawfully be limited or excluded.
Changes to terms of use and website
We may revise these terms at any time so please check this page to take notice of any changes because they will be binding on you. We may update the website and change its content. Our rights under these terms can only be waived or varied in writing.
Governing law
The legal notices and terms of use are governed by and are to be interpreted in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
PRIVACY POLICY
At Chandler’s House Legal Ltd (“CHL”) we are committed to ensuring that your privacy is protected. The following statement explains how we will use any personal data that we have collected from you. Where we ask you to provide information that means you could be identified when using our services, you can be assured that it will only be used in line with this privacy statement. Please note, this policy may change from time to time, however the latest version will be found on our website, or you can request a copy directly from us.
Data controller / who we are
Where data is collected, processed and stored by CHL we are what is known as the ‘data controller’ of the personal information you provide to us. The firm is registered with the Information Commissioner (Registration number. A8513172). For any questions with regards to this policy or the way that we manage your data please contact our Managing Partner.
What we need
Any information that we ask you to provide will be dependent on what you have asked, or instructed, us to address on your behalf.
Under the GDPR (General Data Protection Regulations) 2018 there are two types of personal data (personal information) that you may provide to us:
Personal data: the general information that you supply about yourself – such as your name, address, gender, date of birth & contact details.
Sensitive personal data: by its nature, more sensitive information. It may include your racial or ethnic origin, religion, health or criminal convictions. It may also include other personal and financial details relevant to your matter.
The nature of the services that we provide regularly require us to hold and use sensitive personal data in the furtherance of your matter. We ask for your specific permission to do so in our letter of engagement.
Sources of information
We may obtain information about you from a range of sources. These would include:
Information provided by you (or by a named representative)
Information provided by third parties to allow us to undertake legal work on your behalf, such as:
Banks / building societies
Experts and independent financial advisors
Solicitors acting for the other side
Medical or financial institutions
Why we need your data
The main reason for us asking you to provide us with your personal data is so that we can deliver our services to you in accordance with your instructions and our regulatory duties.
Examples of what we use your information for include:
Verifying your identity and the source of funds (including anti money laundering checks)
Liaising and communicating with you
Delivering our services to you, including providing advice, preparing documentation and representation in proceedings
Keeping financial records of transactions
Obtaining advice from third parties including both legal and non-legal experts
Responding to any complaint or allegation of negligence
This list is not exhaustive and is intended to be indicative only.
Who has access to your data
We will not sell or rent your information to third parties. Nor will we share your information with third parties for marketing purposes.
Typically your information will only be used within our firm for delivering our services to you, staff training and development.
We may also have occasions where, in the course of delivering our legal services to you, we are required to disclose information to third parties. Examples of this would include:
Courts or other alternative dispute resolution process providers
Communications with the solicitor for the other side
Instructing a Barrister or Counsel on your behalf
Dealings with other legal and non-legal third parties in the furtherance of your matter
If disclosure is required by law or regulation, for instance the prevention of financial crime and terrorism
If there is an emergency and we believe that you, or others, may be at risk
Where we do need to share your information with third parties we do so on the basis that they comply strictly and confidentially with our instructions and that they do not use your personal information for their own purposes (unless you have specifically consented to them doing so).
Occasionally, some uses of personal data may require your specific consent. If this is the case we will contact you separately to ask for your consent that you are free to withdraw at any time.
We also have information management and data protection policies aimed at ensuring safe processing of all data.
How do we protect your personal data
We appreciate how important your personal information is and it is critical to us that your data is protected while in our care.
We closely manage our IT and operational security to protect personally identifiable data from loss, misuse, alteration or unplanned destruction. We use a range of IT security solutions to support this including off site backups, data encryption, log in protection and anti-malware or phishing software.
We manage as far as possible physical access to our offices and ensure hard copy files are kept in private areas of the office. We take our obligations seriously and staff are trained and aware of their confidentiality and data protection responsibilities. Both internal and external parties that we work with have agreed to confidentiality of all information either within their contracts or through the use of non-disclosure agreements.
How long do we keep your data?
Personal information is held both in computer and manual files. It will be retained only for as long as is necessary, or as required by law, or as will be set out in any relevant contract with you.
We may hold personal data for differing lengths of time depending on the reason for doing so. For example:
As long as is necessary to deliver our services to you and to avoid potential conflicts of interest in the future.
Typically for a minimum of six years from the conclusion of your legal work in the event that we need to re-open your matter for any reason. In some matters certain documents and information may be kept for significantly longer.
How we may use your details for legitimate business interests
Under the GDPR 2018 regulations we have the right to use your personal data for legitimate business interests. This might include:
Anti money laundering and fraud prevention
Managing network in IT security
Data analysis and to improve our services
Understanding trends in our sector
You have the right to object to this processing. Should you wish to do so please contact our Managing Partner.
What are your rights?
The GDPR (General Data Protection Regulations) 2018 entitle you to request a copy of your personal data. This is known as a “Subject Access Request”. If you wish to make such a request please do so in writing to our Managing Partner, or speak directly to the person in our firm who is dealing with your matter.
A request for access to your personal data means you are entitled to a copy of the personal data we hold on you – such as your name, address, contact details, date of birth, information regarding your health etc. This means that a Subject Access Request will not normally result in you getting a copy of your file because you are only entitled to your personal data – not the documents that contain that data.
You have the right to request that personal data that we hold on you is deleted or transferred to a third party and we have a duty to acknowledge these requests. They should be submitted in writing to our Managing Partner. However please note that our response will be subject to our other legal and regulatory duties and this may impact on our ability to comply fully with such requests.
Complaints about the use of personal data
If you wish to raise a complaint with regards to the way that we have handled your personal data please contact our Managing Partner who can be contacted via email and our main office number. We will investigate any complaint or potential complaint in line with our Complaints Policy and will respond to you with the results of our investigation, along with any proposed remedial action, if appropriate.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office.